Purchasing and availability

Watch how to purchase a license on the official step-by-step video tutorial

Currently you can use our applications and purchase subscriptions for them in every country, excluding China. Because our applications use Matterport scans, that means we as well are not able to provide the full support because of Matterport closing their domain in China, due to China's (ICP) licensing requirements. See the following link to learn more about Matterport Chinese Domain

To be able to assign a license to the user:

• First you need to purchase a subscription with user licenses, here's a step-by-step video tutorial
• Next you will need to invite a user to your organization through users page, follow this video tutorial
• Now you will be able to assign a license through the license manager panel in your organization window

Current languages we have the full support of:

• English
• Japanese

Additionally, the following are in (experimental) state:

• • Polish 
  • German
  • Spanish
    

You can do so in your account in the My Licenses page.

Yes. A Free subscription plan is available, which is free of charge. However, please note that this plan has some functional limitations.

 While on a trial account version, You have access to all of the features of STAGES, but are limited to:

• 1 active project
• 2 stages within a project
• 5 notes in the project
• Cannot invite people to cooperate

To invite other people or unlock the limits, you must have at least the personal license.
See Subscriptions & Licenses to learn more about memberships.

After creating a SIMLAB account, you are automatically assigned a trial version of STAGES - and other applications in SIMLAB Cloud. When you upgrade to an appropriate plan, you’ll be able to use the full version of SIMLAB Cloud application.

If you were prompted to enter your payment details before downloading Stages, the trial automatically converts to a paid plan. Otherwise, you can purchase a plan directly from the Stages subscription plans page.

No, SIMLAB Cloud applications are not available as perpetual license.

In certain regions, banks may charge you a fee for using a debit card. For more details, contact your bank.

The American Express card is not supported at this time. We apologize for the inconvenience.

Try the following solutions:

Enter the card number correctly. Do not enter spaces or dashes. If your card has a security code, enter it correctly on the payment screen.

Make sure that the name and billing address on your order match the name and billing address on your credit card. If you use a corporate card, use the name and billing address of the cardholder, not the purchaser. Check with the cardholder or your accounting department to verify the name and billing address.

Credit card expired? Make sure that the credit card hasn't expired.

Make sure that you haven't exceeded your credit limit. Contact your financial institution to ensure that you haven't exceeded your credit limit. Make sure that the credit card is in good standing and that your credit card supports online transactions.

Still need help? Contact us.

You probably purchased a license just for yourself. Keep in mind that the number of licenses needed corresponds to the number of people you want to invite to the project. However, if you're inviting someone as a "VIEWER," you can invite as many people as you like without requiring additional licenses.

Yes, but due to certain selected functionalities, we recommend using the Chrome or any chromium based browsers.